Strategic Management: Formulation and Implementation

Management Support Systems

There are three generic kinds of management support systems: management information systems, decision support systems, and executive support systems.

Management Information System (mis)

A management information system (MIS) is a computer based information system that produces routine reports and often allows online access to current and historical information needed by managers mainly at the middle and first line levels.

Researchers treat MIS as a broad concept including all of the organization systems that support the functional areas of the organization. However, Kenneth Laudon and Jane Price Laudon prefer to use computerbased information systems (CBIS) as the umbrella term for all information systems and to consider management information systems as those specifically dedicated to managementlevel functions.

Most contemporary organizations contain three kinds of MIS. The three different types of MIS are strategic business unit MIS, which support a single division or business unit, coordinating MIS; and policy/planning MIS. Figure 89 shows where each of these MIS fit into the organization.