Strategic Management: Formulation and Implementation

Middle Management Information Needs

Middle level managers, such as department heads or plant managers, need to deal with tactical issues, such as: tactical planning and tactical control. Thus, the type of information middlelevel managers will require falls somewhere between the extremes required by lower and toplevel managers. These managers generally use information that is more detailed and more current than that required by their top management counterparts.

First Line Management Information Needs

For firstlevel managers, the MIS must provide highly accurate and detailed information on a daily or weekly basis. Not surprisingly then, they require information that comes mainly from internal sources, focuses on shortterm issues, and is oriented toward fairly structured decisions.